Kappy Design Delivery and Returns

This policy explains our delivery services, prices and estimated delivery times, together with the options and costs for returning an online order. Delivery times are estimates in working days from dispatch.

Delivery

Dispatch times

We aim to dispatch orders placed before 13:00 Monday to Friday on the same day. Orders placed after 13:00 on Friday are dispatched the following Monday, excluding bank holidays.

International orders are processed and sent from the United Kingdom using FedEx Cross Border. EU and USA customers have no extra fees to pay on delivery.

Delivery services and prices

 

Returns

30-DAY HASSLE FREE RETURNS WORLDWIDE

You may request a return within 30 days of receiving your order. Sale and discounted items may be returned on the same terms as full-price items.

All online returns must be registered through the Kappy Design Return Portal before they are sent back. The portal will show the return options and shipping instructions available for your location.

Information on your return will be emailed to you including your pre-paid returns label or QR code for printerless returns if available

Return Condition

Returned items must be in their original condition, with all original tags attached and, where applicable, their original packaging. This includes garment bags, wrapping and any complimentary items supplied with the order. We may make an appropriate deduction from a refund where handling, wear or damage beyond reasonable inspection has reduced an item’s value. This does not affect your rights if an item is faulty, damaged or incorrect.

Returns Pricing

In all instances, you are responsible for the return cost. If you use a label supplied through the Return Portal, the relevant fee below will be deducted from your refund or store credit. The fee is charged once per return, regardless of the number of items included.

 

If you arrange your own return, use a tracked and, where appropriate, insured service. You are responsible for the return until it is received by us.

International returns

Customers outside the United Kingdom may choose either store credit or a refund to the original payment method. We do not offer direct exchanges on international orders. If you would like another colour or product, return the original item via our Return Portal and place a new order.

If you arrange your own international return, follow the return instructions and clearly declare the parcel as returned goods on all customs documentation. You are responsible for any customs charges or other fees caused by an incorrect or incomplete declaration.

UK returns and exchanges

UK customers may choose from the following options:

·    Exchange for another colour or product. A Royal Mail return label will be provided on the Return Portal  Once the return has been received and approved, the replacement item will be sent without an additional delivery charge.

·    Store credit. For a change-of-mind return using a Royal Mail label from the Return Portal, £4.99 will be deducted from the credit.

·    Refund to the original payment method. You may use the Return Portal and have £4.99 deducted from your refund, or arrange and pay for your own return.

Exchange stock is not reserved when you submit a return request. Exchanges depend on availability when the return is received and processed.

Send UK returns to:

Kappy Design EU Returns
c/o Arena
170 Tarring Road
Worthing
West Sussex
BN11 4HG
United Kingdom

Faulty damaged or incorrect items

If an item is faulty, arrives damaged or is not the item you ordered, contact us before returning it. Where we confirm that an item is faulty, damaged or incorrectly supplied, Kappy Design will cover the reasonable return cost and provide the remedy required by applicable consumer law. Please do not arrange a paid return before contacting us unless we have agreed to it.

Refunds and delivery charges

We inspect returns after they arrive and process refunds, store credits and exchanges as soon as reasonably possible. Refunds are made to the original payment method. Your bank or payment provider may take additional time to credit the funds after a refund has been issued.

Where statutory cancellation rights apply and you cancel the whole order, we will refund in full.

Where permitted by law, we may wait to issue a statutory cancellation refund until we have received the returned goods.

Your statutory rights

This policy is in addition to your statutory rights. Nothing in it excludes, restricts or replaces any rights or remedies you have under applicable consumer law.